Privacy Policy

Someone with a wet house should not have to read a long policy before asking for help, so this one is short and specific. It covers the request form on this site: what it asks, why each part is there, where your answers travel, and when they are removed.

Who is asking for your details

Water Damage Syracuse is a referral service. We read each request and pass it to a licensed, insured water damage contractor who works the town the property is in. We have no contractors on staff and nobody from this service visits a property, so your details are collected for one purpose: putting the right contractor in touch with you about this water damage.

The questions, and the contact fields

First come five tap-to-answer questions. They ask where the water came from, whether it has stopped, what got wet, when it happened, and whose home it is and whether a claim is on your mind. After those, the form takes your name, phone number, email, the property's street address, city, state and ZIP code, plus an open box for anything else you want the contractor to know.

Five entries are mandatory: name, a working US phone number, email, the property's street address, and ZIP code. Everything else can be skipped, although where the water came from is the single most helpful answer on the form.

There is also a hidden trap field that a person never sees. Spam scripts usually fill it, and any request that comes in with it completed is deleted without anyone reading it.

What each required entry is for

The contractor needs your name and a number to reach you. The email gives you a written record of what you asked for, and a fallback if the phone number was mistyped. The ZIP code decides which contractor sees the request at all, because each one covers particular towns; without it, a request has nowhere to go.

Why we ask for the street address, and how it is guarded

Water damage happens at one house, and the contractor has to find it. The address is kept and shared exactly like the rest of the request, with one extra rule: it never appears in our system logs. When a log notes that a request came in, it records only yes or no for whether an address was given. A street and a ZIP code together point to a household, so no fragment of either is kept anywhere it is not needed.

What happens to your answers to the questions

Your choices are attached to the request in plain words, each question next to the option you picked, so the reader can tell at a glance whether this is clean water from a pipe or sewage from a drain. They describe the property and the damage, not you. The claim question is there because it changes what should be recorded before anything is moved; it is not used for anything else.

How you found the site

Your browser notes a handful of things about how the visit began: any utm source, medium, campaign, content or term tags on the link you clicked, the site that referred you, the first page you landed on, any ad click identifier in the web address, and which page you sent the form from. Only the start of the visit is recorded, so clicking around afterwards does not change it. This sits in the browser's session storage until the tab closes, goes along with your request if you send one, and is dropped if you do not. We look at it to learn which pages bring in requests. A small marker also records which standing offer you were shown, so the $100 credit is attached to your request.

Please leave these out

The form does not ask for, and we do not want, insurance policy or claim numbers, payment card or bank details, or medical information about anyone. If any of that is typed into the message box it is treated like the rest of the message and put to no other use. If a person is injured, phone 911 instead of filling in a form.

The one place your request is sent

On submission, the request travels from this site to GoHighLevel, the CRM system we use to keep track of requests. It is stored there as a contact record, with your message and answers attached and this site's domain noted as where it came from. Nothing else receives it. It is not emailed to anyone, and it is not offered to lead buyers. If GoHighLevel rejects it, the page tells you the request failed instead of showing a thank-you for something that never arrived.

We then share it with the licensed, insured contractor matched to the job. They get enough to contact you and do their part. Your details are never sold, rented, or put on a mailing list unrelated to this request.

Landlords, tenants and insurance companies

We do not get in touch with a renter's landlord, an owner's tenants, or anyone's insurer, and we do not deal with insurance claims. If you want a contractor's photographs, readings or invoice to go to any of them, arrange that with the contractor.

Cookies, measurement and typefaces

The site is a set of static pages. There is no analytics service, no advertising cookie and no third party tracking tag on it. Apart from the session storage described above, nothing is saved in your browser, and that clears when the tab is closed. The fonts come from Google Fonts, so each page view makes a request to Google's font servers, and the company that hosts the site keeps standard logs of page requests. Should a measurement tag ever be added, this page will change at the same moment.

How long a request is kept

A request stays on file while it is still useful for the job and whatever follows it, for example a question about the invoice or the $100 credit, and is deleted after that. If you want it gone sooner, ask. A contractor who received your request keeps their own records under their own policy, which our deletion does not touch, so ask them too.

What you can ask for

You are entitled to see the details we have on file about you, to have a mistake in them put right, and to have them erased. You may also tell any contractor who received your request to stop contacting you, and that instruction stands regardless of anything you told us.

Questions about privacy

Phone (315) 640-3590, or use the request form and begin the message with the word privacy. The same people who read every request will see it and reply.