Water Damage Services in Syracuse and Onondaga County
Pick the one that matches what you can see. Standing water on a floor or in a basement is extraction, and it is the first day. Walls, floors and framing that are still wet after the water has gone is structural drying, and it ends with a reading. Water that came up through a drain, smells of sewage or came in from outside is contaminated water cleanup, and it changes what can be saved.
What we arrange
Water Extraction and Cleanup
Once the water has stopped, two clocks start at the same time. The EPA advises drying water-damaged materials within 24 to 48 hours to prevent mold growth, so standing water and soaked carpet cannot sit while you wait for someone to look at them. New York's insurance regulator advises protecting the property from further damage and keeping the receipts, but making no permanent repair before the insurer has had the chance to inspect. Extraction is the protection, not the repair, so it can start now, as long as the damage is photographed first. The first day is short and specific: pictures of every wet room before anything moves, the standing water out, the wet carpet and pad dealt with, and the first moisture readings written down. Tell us what got wet and we connect you with a licensed, insured water damage contractor for that first day.
Read more →Structural Drying and Moisture Control
Getting the standing water out is the first day. Drying the house is the rest of the week, and often longer. The EPA's flood cleanup guidance says drying usually takes several days to weeks, and that materials should read 15 percent or less on a moisture meter before they are ready for refinishing. So a structure is dry when it measures dry, not when the surface feels dry and not after a set number of days. Structural drying is the part in between: drying equipment placed for the room, readings taken and written down each day, and a decision, made on those readings, about what dries in place and what has to be cut out. It is also still protection from further damage, which New York's regulator expects, rather than the permanent repair, which waits for the insurer. Tell us what is still wet and we connect you with a licensed, insured water damage contractor for the drying.
Read more →Sewage and Category 3 Water Cleanup
Water that came up through a floor drain or toilet, or came in from outside as flood water, is not the same job as a burst supply line. The industry standard for water damage treats sewage and backflow from beyond a trap as grossly contaminated, whatever it looks like, and the EPA advises calling in a professional experienced with buildings damaged by contaminated water. In practice that means porous materials it soaked, drywall, insulation, carpet and pad, generally come out rather than being dried in place, and what stays is cleaned and disinfected before the drying starts. The CDC advises boots, gloves and eye protection, and keeping children and pets away until it is done. Before any of it, stop running water in the house and find out whether the public sewer is the cause. Then tell us what happened and we connect you with a licensed, insured contractor for contaminated water cleanup.
Read more →The equipment these jobs actually arrive with
Not sure which one you need?
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Tell us where the water came from, what got wet and whether it has stopped. A person reads every request and matches it to a licensed, insured water damage contractor. If water is still coming in, close the main shutoff before anything else.
Would you rather talk it through? Call (315) 640-3590, answered 24/7.
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